Chief Clinical Officer
Cheryl is the Chief Clinical Officer of eldernavigator.com. She began her career as a pharmacist at a University based hospital. Over the years, she has also worked as a community pharmacist and a drug plan manager. She then went on to obtain a MBA and PhD in Pharmaceutical Health Services Research. Dr. Fahlman has over 30 years of experience as a clinician and a researcher in health policy, focusing on a variety of areas including cost, access and quality of care.
Her work has focused on developing and validating healthcare quality measures across the continuum of care. She has worked at a number of the large research organizations that work with Medicare. Including working with Medicare to develop the testing and validation of selected quality measures for Accountable Care Organizations (ACOs).
While at Premier, Dr. Fahlman led the Premier research group, working with the Partnership for Patients 1.0 Hospital Engagement Network (HEN) funded through Medicare. In this role, she worked closely with others at Premier and participating hospitals to help hospitals work towards achieving a 40 percent reduction in hospital-acquired conditions (HACs) and a 20 percent reduction in readmissions. She also worked with the Institute for Healthcare Improvement (IHI) and Dartmouth University, to develop of a new care pathway for total joint arthroplasty (hips and knees) starting from the time the decision is made to have surgery and following up to one year after surgery occurs. This experience has provided her with comprehensive knowledge of how the American health system works, particularly the provision of good quality care.
Ph.D. University of Maryland, Baltimore, Pharmaceutical Health Services Research
M.B.A. University of Calgary
B.S.P. University of Saskatchewan
Melissa began her early career in Eastern Europe, where she worked as a teacher. This experience not only made her passionate about advocacy and education, but also provided her with multicultural experiences that have proven invaluable in her professional life. Melissa spent ten years working in the non-profit sector as an advocate for many issues including equality for marginalized groups. She was a stay at home mom for ten years, advocating for the rights of her son, who has Autism. Melissa decided to return to school for a degree in counseling, and has worked in both public and higher education settings. She is excited to join elder navigator where she is able to combine her skills and experiences in both counseling and advocacy to assist people with their health care needs.
MA Counseling, NC Central University
MA Intercultural and International Management, School for International Training
BA General Studies, Kent State University